I’ve been writing on Phoenix Real Estate Guy for over six years. There are a LOT of posts there. Lots of photos. And thousands of comments.
I like to tinker with the site. I tweak and twiddle, constantly shifting things about and trying new ideas.
Tonight I just wanted to make a very minor styling change. Not being a coder, at all, it’s always a chore. But it’s a chore I enjoy.
Until that is, I pull up the site expecting to see the fruits of my labor only to be presented with a blank white screen.
This never ceases to instill panic. What. If. Everything. Is. Lost? Yes, I have backups, but backups fail and the thought of restoring a six year old blog from the ground up is daunting.
I still have no idea what I did tonight to implode the damn blog. Usually this happens when I do something stupid in a php file. I’ve never (until today) wrecked the blog by editing a CSS file.
Fortunately I was able to get a fantastic technician, Brian R, at my host Rackspace. Many times if you call a web host you will get a response like, “This is a WordPress problem, not a server issue. We don’t support WordPress. Good luck!”
But Brian dove right in. He obviously had WordPress knowledge and skills and combined with my passing knowledge and skills we managed to return the blog to its former glory.
So thanks Brian. You saved me a lot of time and heartburn. It’s refreshing to get stellar customer service that goes well beyond the call of duty.